Offloading customer inquiries to the wisdom of the crowd

We have partnered with Ovum to provide you complimentary access to their insightful new report.

Key takeaways include:

– Directly’s model of crowdsourcing human insights has a dual purpose of offloading support to outside experts and training AI-automated answers

– Machine learning algorithms target the right expert with the right response to ensure accuracy in interacting with customers

– The AI economy will help reshape support organizations with the inevitable shift in the labor market from fixed to fluid

– The solution enhances front-line productivity, saves labor costs, and achieves quick customer resolution